FAQs

This depends on the types of items you’re looking to capture and what you’re looking to do with them.

Metis scanners are the equipment you need when nothing but the highest quality, accuracy and detailed scans are required.  

The range includes: 

• The versatile EDS table style (planetary) scanners Alpha and Gamma, specifically designed for easy and fast capture of books and documents without glass.
• The unrivalled quality and accuracy of the Cultural Heritage DRS book scanner range, and
• The powerful and stunning results of the Industry DRS flat table scanner range.

The Metis Industry scanner range does so much more than just produce a scanned image. They are able to capture 3D depth data, glossiness maps and export the Normal, Roughness and Metalness Maps used by photorealistic Physically Based Rendering (PBR) engines such as Unreal, Enscape, 3DS and Rhinoceros 3D.  

MES are able to provide expert advice and real-world information relevant to your needs.

Contact us today for a friendly and informative discussion about your unique situation.

All equipment has a 12 month warranty, fully backed by the manufacturer. Moreover, extended manufacturer warranty options are available for most equipment.

Most equipment offers numerous customisation options so you can ensure it fits your specific requirements. 

These can include options to improve ergonomics such as height adjustments, additional functions to cater for specialised services and upgraded capacities to handle extra large or heavier objects.

Get in touch to get detailed information about the equipment you’re looking at.

Yes, we have decades of experience supplying and supporting the Digitisation industry. We have successfully provided expert advice to all categories of clients including federal, state and local governments, private sector businesses and institutions, among many others.

This experience and expert knowledge of the equipment we supply means we can help advise you on the right equipment for your specific needs.

Contact us to get advice customised to your circumstances.

Delivery times can vary significantly as most of the equipment we supply is highly specialised, manufactured to order, and imported.

Delivery times generally range from 2 to 12 weeks.

At MES, we are deeply committed to fostering enduring client relationships, starting with our dedication to ensuring that you remain thoroughly informed about the status of your order, from the moment you place it through to delivery, installation and beyond.

Yes. 

MES provides a comprehensive range of services, including installation, configuration and operator training with all equipment supplied by us. We offer the flexibility of on-site and remote support to align with our clients’ specific requirements.

Yes. 

All equipment supplied by MES comes with the software needed to operate it.

Furthermore, beyond the bundled software, many of the machines also have optional add-ons available that can enhance the functionality or cater for specialised needs.  

MES can offer you a clear breakdown of the total cost for the equipment you're interested in. This includes the equipment price, shipping expenses, extended warranties, any customisations you want and the cost of continued support. Simply share your requirements with us and we'll guide you on the suitable equipment and options you need and provide a precise cost.

MES offers bulk purchase discounts for certain equipment orders. Since all orders are customised to fit our clients' needs, reach out to us to talk about your equipment needs and we’ll let you know if your order qualifies for a discount.

We also provide long-term support contracts, which can be secured for up to 3 years in advance. These contracts offer financial benefits, along with security and the advantages associated with a proactive approach to equipment maintenance.

Consumables and spare parts are usually shipped via Express Post.

Smaller equipment and items for domestic shipping are handled by courier services.

Larger equipment is transported by freight carriers.

For international shipping, we exclusively use air freight.

All our shipments are fully insured. We also work closely with our clients to coordinate delivery dates, preferred locations, and unloading arrangements, especially for larger equipment shipments.

Because all our equipment is custom ordered, MES does not have a return or refund policy.

However, we take the time working with you during the evaluation and ordering process to guarantee that the equipment you choose perfectly matches your requirements.

We operate as a full-service supplier that is committed to supporting you throughout your equipment's lifespan. In cases where equipment is found to be defective under the manufacturer's warranty terms, we will take the necessary steps to rectify the issue.

MES has a 50+ year track record of offering technical support to equipment users.

Our team is extensively trained and endorsed by equipment manufacturers to deliver expert technical support.

You can access our support services through various methods, including online (phone and email), remote assistance (via video conferencing and remote connection), back-to-base servicing (for smaller equipment items) and on-site support as needed.

MES technical support staff are well-trained and supported by equipment manufacturers to ensure they deliver top-tier technical expertise.

When it comes to equipment maintenance and servicing, we follow the manufacturer's recommendations. The frequency of these services typically depends on how often the equipment is used.

Depending on the type of equipment, these services can be conducted remotely, at our facility, or on-site at your location.

Every piece of equipment includes the necessary software and licence(s) to operate it.

Most of the equipment brands we offer provide free software updates when they are released.

However, in certain instances, there may be charges for upgrades. Feel free to get in touch with us to verify whether the equipment you're interested in includes all updates and upgrades.

Yes, MES has decades of experience serving the Digitisation industry.

We take great pride in our successful track record of supplying and installing equipment for a wide range of clients, including federal, state, and local government entities, businesses of all sizes, and various institutions, among others.

If you'd like, we'd be delighted to offer references or share case studies to aid in your assessment of both our company and our equipment.